Privacy Policy

ColorMeFam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coloring book and digital storybook services.

By creating an account and using our service, you consent to the data practices described in this policy, including the retention of uploaded images for thumbnail generation and preview comparisons.

Personal Information: We collect minimal personal information necessary to provide our service:

• Contact Information: Email address and name for order processing and communication
• Payment Information: Processed securely through Stripe (we do not store payment details)
• Shipping Information: Address details for physical product delivery (when applicable)

Images and Content:

• Uploaded Images: Family photos you upload are processed immediately and then permanently deleted - we do not store your original photos
• Generated Content: AI-created coloring books, digital storybooks, and associated thumbnails (stored when you create an account)

Technical Information:

• Usage Data: How you interact with our service (for improvement purposes)
• Device Information: Browser type, IP address, and device identifiers
• Analytics Data: Website usage patterns, feature interactions, and user behavior (collected via PostHog)
• Cookies: Essential cookies for service functionality and analytics tracking

We use your information solely to:

• Provide the Service: Process your images and generate coloring books and digital storybooks
• Process Orders: Handle payments and deliver products
• Customer Support: Respond to inquiries and provide assistance
• Service Improvement: Analyze usage patterns to enhance our service
• Legal Compliance: Meet legal obligations and protect our rights
• Communications: Send transactional and, with consent, marketing emails

We do NOT:

• Sell or rent your personal information to third parties
• Use your images for any purpose other than generating your content (coloring books, storybooks)
• Share your content with other users or for marketing purposes
• Store your original images - they are deleted immediately after processing
• Send marketing emails without your explicit consent

Types of Email Communications:

Transactional Emails (No Consent Required): These are essential for service delivery:

• Order Processing: Confirmations, status updates, and delivery notifications
• Service Communications: Account security, password resets, and technical issues
• Legal Notices: Terms updates, policy changes, and compliance communications
• Customer Support: Response to your inquiries and support requests

Marketing Emails (Explicit Consent Required): Optional promotional communications:

• Product Updates: New features, improvements, and service announcements
• Promotional Offers: Discounts, special deals, and seasonal promotions
• Educational Content: Tips, tutorials, and coloring book creation guides
• Community Updates: User showcases, contests, and community events

Consent and Control:

• Opt-in Process: Marketing emails require explicit consent during account creation or via account settings
• Double Opt-in: We may use confirmation emails to verify your consent
• Easy Unsubscribe: Every marketing email includes a clear unsubscribe option
• Granular Control: Choose specific types of marketing communications you want to receive
• Immediate Effect: Unsubscribe requests are processed within 24 hours

Legal Basis: We process your email address for marketing purposes only with your explicit consent, which you can withdraw at any time without affecting other services.

OpenAI Processing: We use OpenAI's services to process your images and generate coloring book content. When you use our service:

• Your images may be processed by OpenAI's systems according to their privacy policy
• OpenAI may use the data to improve their services as outlined in their terms
• We recommend reviewing OpenAI's privacy policy for their data handling practices

PostHog Analytics: We use PostHog to analyze website usage and improve our service. PostHog collects anonymized usage data including page views, feature interactions, and user behavior patterns. When you're signed in, this data may be associated with your account for personalized analytics. You can learn more about PostHog's privacy practices at their privacy policy.

Stripe Payment Processing: All payment information is processed by Stripe, a PCI-compliant payment processor. We do not store your payment card information on our servers.

Original Image Processing:

• Privacy-First Approach: Your original family photos are processed immediately and then permanently deleted
• No Storage: We do not store your original photos or thumbnails of your original photos
• Processing Only: Original images are used solely to create your coloring books or storybooks, then discarded
• Zero Retention: Complete deletion of all original photo data protects your family's privacy

Generated Content:

• Content Storage: Generated coloring books, storybooks, and thumbnails are stored in your account indefinitely
• Access Control: Only you can access your saved content
• Retention Period: Content is retained until you actively choose to delete it or close your account
• Re-use and Management: You can view, re-download, and manage all your saved content at any time

Order Information:

• Transaction Records: Kept for accounting and customer service purposes
• Retention Period: Typically 7 years for tax and legal compliance

We may share your information only in the following limited circumstances:

Service Providers:

• OpenAI: For AI processing of images and content generation
• Stripe: For secure payment processing
• PostHog: For website analytics and usage tracking
• Shipping Partners: For delivery of physical products (address information only)

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or abuse of our service

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Industry-standard security practices and monitoring
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

Access and Correction:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact or shipping information

Deletion and Content Management:

• Request deletion of your personal information
• Delete individual coloring books and storybooks from your account at any time
• Bulk delete multiple items or entire collections
• Review and manage all your saved content through your account dashboard
• Note: Some transaction information may be retained for legal compliance (7 years)

Data Portability:

• Request a copy of your data in a portable format
• Download your saved coloring books and storybooks

Email and Marketing Preferences:

• Marketing Consent: Withdraw consent for marketing emails at any time
• Unsubscribe: Use the unsubscribe link in any marketing email
• Account Settings: Manage email preferences in your account dashboard
• Granular Control: Choose which types of marketing emails to receive
• Contact Frequency: Adjust how often you receive promotional emails
• Transactional Emails: These cannot be disabled as they're essential for service delivery

To exercise these rights, please contact us at privacy@colormefam.com.

Our service is designed for families but is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@colormefam.com
Subject: Privacy Policy Inquiry
Response Time: We aim to respond within 48 hours

For data subject requests (access, deletion, etc.), please include:

• Your full name and email address
• Specific request details
• Verification of your identity